If you have a question or a problem, it might be quicker for you to check our FAQs section before contacting us. We've tried to cover most issues, so your answer could be there.
COVID-19 impact on your orders
Your book shipments may be delayed by a few days due to COVID-19 outbreak. Currently we are successfully able to deliver orders globally, however, deliveries are taking a day or two longer than normal in some areas.
We apologise for any inconvenience caused. Please allow some extra time for your orders to arrive.
For UK orders 10% of the value of the order is added for P&P up to a maximum charge of £8.00. There is a minimum charge of £2.95 to UK customers.
For a flat fee of £13.50 your order will be delivered within two working days (mainland only and subject to availability).
We offer the below shipping methods for web ordering:
Shipment to Latin America is done by International Mail. The transit time is from 1-2 weeks and cost would be calculated during the check our process and is based on the weight of the order. There is no ground service for international mail.
For enquiries please contact us:
We ship within 48 hours from when order is received during regular business hours; Monday - Friday 8:30AM - 5:00PM.
For overseas orders 20% of the value of the order is added for P&P up to a maximum charge of £80.00. There is a minimum charge of £5.90 to overseas customers.
All shipments are arranged at the customers' expense and at their own risk. Therefore, we would recommend parcels being sent via a traceable method. ICE Publishing also do not accept responsibility for customs clearance, local delivery charges, or any storage charges resulting from inappropriate shipment.